Is your business built to scale?
Eight questions, about two minutes. You get a score, a picture of where your business is weak, and what to fix first.
Every business stands on four floors.
When one is weak, the owner ends up holding the building up. I'm Tim Hembrough. I work as a fractional COO for owner-run businesses in Norfolk, fixing them floor by floor.
Strategy
A one-page plan your whole team can repeat back to you, with priorities for the quarter and what you're saying no to.
Team
Clear roles and owners, so decisions stop queueing at your desk. I also hire and onboard the people you're missing.
Process
The know-how gets out of people's heads and into simple written steps, starting with the jobs that go wrong most.
Tools and AI
Nothing typed in twice. Your tools get connected, and software and AI take the reports, rotas and chasing.
Like a new senior hire who already knows the job.
Most owners know something needs to change. They just don't have the time to work out what, or the months it takes to hire and train someone who could. I bring fresh energy, an outside view and the experience to get things moving straight away.
Hiring a senior manager
- Months to find the right person
- Months more learning how your business works
- Brings the way things were done at their last job
- Soon gets used to the way things are
Bringing in Hembrough & Co.
- No recruitment, no long onboarding
- Fresh eyes on the things everyone has stopped noticing
- Has run operations in fintech, media and gaming, so has seen most problems before
- Rolls up his sleeves and does the work alongside your team
How we work together
We map how it really runs
We sit down with you and your team and walk through how the work actually gets done: where the time goes, what keeps getting stuck, and what everyone has been meaning to fix.
We get things moving
Together we fix what hurts most first, with your team doing it alongside me. You'll see changes in how the week runs, not a report on a shelf.
We keep building
As the business grows, we keep working on the next floor together. I'm the operations partner you call when something's stuck.
I've run operations. Now I build them for other people.
Tim HembroughI started in customer support and worked my way up to running a whole international operation. For eight years I've built teams, products and processes in fintech, digital assets and AI. Before that I sold houses in London, so I know what a working week in a real business is like.
- EcoYieldHead of Product. Hired a six-person team from nothing and won a place on the Dubai Founders HQ 2026 cohort.
- HLVVP. Led a team of eight across a dozen enterprise clients, including Ubisoft, and designed the workshop method the practice ran on.
- PixelynxBuilt the in-house platform behind digital launches for Black Mirror and Grimes.
- AaveBrought in by the founder to lead a research and development product team.
- FunFairOperations Manager. Went from customer support to running the full operation of an international gaming platform.
- emoovHead of Sales. Ran sales for a fast-growing online estate agent in London.
Pick up the phone.
Ring or text me and we'll talk through your four floors and what to fix first. If I'm not the right person, I'll tell you who is.
I'd like a free hour to talk about my business.